Carlsbad, California – August 23rd, 2017 –
ACD is making the supplement process even easier for auto insurers who utilize ACD'svirtual claims workflow platform. Supplements have historically been a common pain point throughout the industry and the need for physical re-inspections by adjusters can often delay a file up to two to three days leading to excessive rental charges and delayed repairs.
With ACD's MobileSup™ technology, repairers can now document supplemental damage with video and alert the original appraiser in real-time to eliminate the need for a reinspection. In many cases what previously could take days can now be resolved in hours.
"The biggest way to increase customer satisfaction and expedite claims processing is to condense cycle times," states Ernie Bray, CEO of ACD. "We are passionate about process improvement and are continuously looking to remove needless touch-points. Not every file requires a physical re-inspection and with video you can eliminate wasted drive time for field appraisers and help insurers allocate resources much more efficiently," added Bray.
ACD delivers the leading virtual claims workflow platform to Auto & Commercial Insurers, TPAs, Fleet Administrators, and Self-Insureds. First to market with the Touchless Triage™, three methods of vehicle inspection, the company is hyper-focused on the material damage portion of the claims process. From the start, a claim is put into the right hands for the right outcome. ACD combines people and technology to streamline the claims process and drive efficiency for adjusters. Using our proprietary workflow technology, insurers are able to lower costs, reduce cycle times, access key data & reporting, and increase customer satisfaction. Visit acdcorp.com to learn more.