New division focuses on next generation technology.

Carlsbad based AutoClaims Direct, (ACD), a leading auto claims technology provider to the property and casualty industry today announced the launch of, a labs division within the company focused on rapid development and deployment of machine learning & computer vision for the auto claims industry.

“Our industry leading technology provides one unified platform for multi-channel inspections including mobile self-service claims, virtual processing, field networks, collision repair and salvage. By leveraging data, workflow optimization and over tens of millions of images in processed losses we are able to harness the power of machine learning to streamline the auto claims process,” stated ACD’s CEO Ernie Bray.

“We’re the leaders in creating a fully connected virtual platform that integrates every method a customer wants to communicate and process their claim. We were first to create the space of technology meshed with streamlined services. With ACD, insurers eliminate the need to parse an array of fragmented solutions to accomplish their goals. Advanced machine learning and AI will further enhance our platform, eliminating needless touch points, automate redundant tasks and simplify the process for insurers,” added Bray. Earlier this year ACD was named “Best In Process Expedition” by the Aite Group in the their report on Enhancing P&C Carriers’ Moment of Truth Through Innovation in Claims.

About ACD

ACD delivers the leading virtual claims workflow platform to Auto & Commercial Insurers, TPAs, Fleet Administrators, and Self-Insureds. First to market with the Touchless Triage™, three methods of vehicle inspection, the company is hyper-focused on the material damage portion of the claims process. From the start, a claim is put into the right hands for the right outcome. ACD combines people and technology to streamline the claims process and drive efficiency for adjusters. Using our proprietary workflow technology, insurers are able to lower costs, reduce cycle times, access key data & reporting, and increase customer satisfaction. Visit to learn more.