SAN DIEGO,CA – January 12, 2015 –ACD, a leading claims technology, decision support, advisory and service network solution to the property and casualty industry announced three months of CustomerFirst field testing by insurers has resulted in dramatically increased vehicle inspection success rates and positive customer interactions.

Insurers who have implemented CustomerFirst through ACD’s AutoLink® claims workflow technology platform have been able to affect a positive impact on customer satisfaction and reduce claim cycle times.

“Today’s digitally empowered consumer expects to be kept informed and desires information. With CustomerFirst we have been able to assist insurers by delivering a high impact solution during those vital moments of uncertainty of a claim. Providing contact information, connecting the policyholder with the damage assessor and smoothing the way is essential for insurers. Vehicle owners can interact directly with their adjuster or assessor digitally through AutoLink®, right from their smartphone. Solutions such as these help minimize churn rates resulting from a poor claims experience and truly puts the CustomerFirst,” stated Ernie Bray, Chief Executive Officer.

CustomerFirst is just one of the many new features in AutoLink® which insurers can utilize to create a customer focused claims experience. Other core features include Self(ie)® mobile claims app, CollisionSelectSmartAudit, MobileSup Technology and more.

About ACD

With a mission of shortening the claims process and driving client satisfaction, ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD partners with tier 1 insurers, midsize carriers, TPAs, fleet administrators and self-insureds to provide the leading SaaS platform that drives workflow optimization and efficiency. For more information, visit