SAN DIEGO,CA – January 12, 2015 –ACD, a leading claims technology, decision support, advisory and service network solution to the property and casualty industry announced three months of CustomerFirst™ field testing by insurers has resulted in dramatically increased vehicle inspection success rates and positive customer interactions.
Insurers who have implemented CustomerFirst™ through ACD’s claims workflow technology platform have been able to affect a positive impact on customer satisfaction and reduce claim cycle times.
“Today’s digitally empowered consumer expects to be kept informed and desires information. With CustomerFirst™ we have been able to assist insurers by delivering a high impact solution during those vital moments of uncertainty of a claim. Providing contact information, connecting the policyholder with the damage assessor and smoothing the way is essential for insurers. Vehicle owners can interact directly with their adjuster or assessor digitally through , right from their smartphone. Solutions such as these help minimize churn rates resulting from a poor claims experience and truly puts the CustomerFirst™,” stated Ernie Bray, Chief Executive Officer.
CustomerFirst™ is just one of the many new features in which insurers can utilize to create a customer focused claims experience. Other core features include Self(ie)Service® mobile claims app, CollisionSelect™SmartAudit™, MobileSup™ Technology and more.
In an era of connectivity and rapid change, ACD's www.acdcorp.com