ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of CustomerFirst™ to its industry leading auto claims workflow management platform, .
CustomerFirst™ is an enhanced feature within that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.
“I’m very excited with the initial results CustomerFirst™ has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. CustomerFirst™ removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD. “To us, CustomerFirst™ is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.
CustomerFirst™ is now available as a feature within ACD’s award winning software.
With a mission of shortening the claims process and driving customer satisfaction ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD's www.acdcorp.comincorporates multi-channel methods of inspection into one unified platform. Its exclusive claims triage features the largest crowdsourced on-demand field appraisal network and modern photo estimating tools for the digitally empowered customer. ACD is a leading Insuretech firm located in Carlsbad. For more information visit ACD