ACD’s CustomerFirst Solution Enhances Customer Experience

Posted 3 years ago

ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of CustomerFirst to its industry leading auto claims workflow management platform, AutoLink®.

CustomerFirst is an enhanced feature within AutoLink® that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.

“I’m very excited with the initial results CustomerFirst has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. CustomerFirst removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD. “To us, CustomerFirst is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.

CustomerFirst is now available as a feature within ACD’s award winning AutoLink® software.

About ACD

In an era of connectivity and rapid change, ACD's AutoLink® claims workflow platform is a market leader in innovation that connects and unifies a fragmented auto insurance claims industry with digitally empowered solutions. ACD, an award-winning company, has been ranked four years on Deloitte’s Technology Fast-500 of North America and six times on the INC. 5000. ACD's technology and claims service group has processed over $3B in claims, smoothing the way for insurers and their customers. ACD is a leading Insuretech firm located in Carlsbad. #insuretech For more information visit ACD