ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of CustomerFirst to its industry leading auto claims workflow management platform, AutoLink®.

CustomerFirst is an enhanced feature within AutoLink® that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.

“I’m very excited with the initial results CustomerFirst has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. CustomerFirst removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD. “To us, CustomerFirst is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.

CustomerFirst is now available as a feature within ACD’s award winning AutoLink® software.

About ACD

With a mission of shortening the claims process and driving customer satisfaction ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD's AutoLink® incorporates multi-channel methods of inspection into one unified platform. Its exclusive claims triage features the largest crowdsourced on-demand field appraisal network and modern photo estimating tools for the digitally empowered customer. ACD is a leading Insuretech firm located in Carlsbad. For more information visit ACD