ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry announced today that two additional team members have become certified in Six Sigma process improvement methodology. Six Sigma is used to improve business processes by utilizing statistical analysis rather than guesswork.
Barry Barbee, ACD’s Director of Client Relations was certified a Lean Six Sigma Green Belt after successfully completing his coursework.
Brian Bray, Vice President of Operations, earned his Six Sigma Black Belt.
“ACD strongly believes in a continual examination and refining of processes to eliminate waste and inefficiency. What may have worked a year ago might be inefficient by today’s standards,” stated Brian Bray. “Our focus is the customer experience, and process improvement plays a significant role in how we deliver industry leading results to our valued clients,” added Bray.
Barbee and Bray join a number of team leaders within ACD who are pursuing their Six Sigma certifications.
With a mission of shortening the claims process and driving customer satisfaction ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD's www.acdcorp.comincorporates multi-channel methods of inspection into one unified platform. Its exclusive claims triage features the largest crowdsourced on-demand field appraisal network and modern photo estimating tools for the digitally empowered customer. ACD is a leading Insuretech firm located in Carlsbad. For more information visit ACD