ACD, a national leader in claims management, advisory, audit, and technology solutions to the property and casualty industry, today announced the release of a new White Paper focusing on how insurers can maximize the use of self-service solutions for auto claims.

The paper details key insights that will assist claims executives in determining the best situations to utilize this new technology while achieving the best outcome for their customers. Self-service solutions are currently a hot topic as they engage the consumer as an active participant in the auto claims process. While on the surface it might appear to be a win for all parties involved, carriers must be aware of the potential pitfalls that could lead to further exposure. The White Paper outlines the necessary precautions a carrier should take when using self-service, and offers solutions to achieve the best outcome for all involved parties.

The ACD White Paper can be downloaded by clicking here.

About ACD

ACD delivers the leading virtual claims workflow platform to Auto & Commercial Insurers, TPAs, Fleet Administrators, and Self-Insureds. First to market with the Touchless Triage™, three methods of vehicle inspection, the company is hyper-focused on the material damage portion of the claims process. From the start, a claim is put into the right hands for the right outcome. ACD combines people and technology to streamline the claims process and drive efficiency for adjusters. Using our proprietary workflow technology, insurers are able to lower costs, reduce cycle times, access key data & reporting, and increase customer satisfaction. Visit to learn more.