ACD, a national leader in claims management, advisory, audit, and technology solutions to the property and casualty industry, today announced the release of a new White Paper focusing on how insurers can maximize the use of self-service solutions for auto claims.

The paper details key insights that will assist claims executives in determining the best situations to utilize this new technology while achieving the best outcome for their customers. Self-service solutions are currently a hot topic as they engage the consumer as an active participant in the auto claims process. While on the surface it might appear to be a win for all parties involved, carriers must be aware of the potential pitfalls that could lead to further exposure. The White Paper outlines the necessary precautions a carrier should take when using self-service, and offers solutions to achieve the best outcome for all involved parties.

The ACD White Paper can be downloaded by clicking here.

About ACD

With a mission of shortening the claims process and driving customer satisfaction ACD delivers the leading virtual claims workflow technology that flexes to an auto insurer’s specific business needs. ACD's AutoLink® incorporates multi-channel methods of inspection into one unified platform. Its exclusive claims triage features the largest crowdsourced on-demand field appraisal network and modern photo estimating tools for the digitally empowered customer. ACD is a leading Insuretech firm located in Carlsbad. For more information visit ACD