Auto Damage Auditor


  • Full-time
  • Rancho Bernardo, CA
– Accepting applications
Analyzes claim files for accuracy to state compliance and regulations.
Reports To
Ed Lim
Fair Labor Standards Act (FLSA) Coverage

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Review estimates and photos in the Audit Queue for compliance to specific state department of insurance regulations, manufacturers requirements and required collision repair procedures.
  • Review supplements and photos, supporting documents, invoices for compliance with state guidelines. Status as needed.
  • Answer calls from shops, networks, carriers and vehicle owners and answer questions as needed.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs;
  • Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Respond well to questions.
  • Written Communication – Writes clearly and informatively; Able to read and interpret written information and experience in Pathways, Mitchell Estimating, Audatex.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism – Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
  • Quality – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner.
  • Adaptability – Able to deal with frequent change, delays, or unexpected events; Ability to multi-tasks.
  • Attendance/Punctuality – Is consistently at work and on time.

  • Full-time
  • Audit
  • Rancho Bernardo, CA
  • ACD